top of page

Frequently asked questions
General
Yes, absolutely. Every watch we sell has been thoroughly inspected and authenticated by our team before being listed for sale. We check the movement, case, dial, serial numbers and all internal components to ensure total authenticity. We would never list a watch we weren't 100% confident in.
Every watch sold by Surrey Timepieces comes with a minimum 12-month warranty as standard. This covers any mechanical faults or movement issues that arise through normal use. If you experience any problems, simply contact us and we'll get it resolved for you promptly. Please see our warranty info in the foter of our page for full information.
Yes - we welcome part exchanges. If you have a watch you'd like to put towards a purchase, get in touch with the make, model and condition and we'll provide you with a valuation. Part exchanges are a great way to upgrade your collection without the hassle of selling privately.
All watches are sent via fully insured, tracked next-day delivery at no extra cost. Every order is carefully packaged to ensure your watch arrives safely. You'll receive tracking information as soon as your order is dispatched.
Yes - we'd love to welcome you to our showroom at Lansbury Business Estate, Woking, Surrey, GU21 2EP. We're open every day, we work off a 1-1 appointment only basis so booking an appointment in advance is necessary. Visit our contact page to book.
Yes, we offer flexible finance options through our partner iDeal4Finance, allowing you to spread the cost of your purchase into manageable monthly payments. Finance is available on all watches - simply enquire on the listing you're interested in or contact us directly and we'll talk you through the options.
We want every customer to be completely happy with their purchase. If for any reason you're not satisfied, please contact us within 14 days of receiving your watch and we'll do our best to resolve the issue. Please refer to our full returns policy for complete details.
Yes - we're always interested in buying quality pre-owned timepieces. Whether you have a single watch or a collection, get in touch with the details and we'll come back to you with a fair, no-obligation offer. You can also visit us in the showroom for an in-person valuation.
Yes. Surrey Timepieces LTD is a fully VAT registered company. Our VAT number is 493307675 and our Company Registration Number is 15939447.
Every listing includes a detailed condition description outlining any marks, scratches or signs of wear. We grade our watches honestly and accurately - we'd rather set the right expectations than disappoint a customer. If you'd like additional photos or have specific questions about a particular watch, don't hesitate to contact us before purchasing.
bottom of page
